Monthly Payment Plan

• Tuition fee is due by standing order on the 1st of each month.
• Tuition fee is the total annual fee divided into 12 equal monthly instalments (Lesson fee × 38 teaching weeks) ÷ 12 months. This means you pay the same amount each month, whether there are 5 lessons, 3 lessons, or none (such as in August).

• There are no lessons in August, but payment still continues because the total yearly fee is spread evenly across the year to make budgeting simple for you.
• The first month will be invoiced and can be paid by bank transfer. After that, you must set up a standing order for the 1st of each month (instructions will be provided).
• Late payments beyond 10 days will incur a 15% late fee. Repeated late payments will result in termination, and your slot will be offered to a student on the waitlist.
• If payment is late more than 3 times, AutoPay will be activated using the card provided at registration. The studio will absorb the transaction fee.

Lesson Expectations

Punctuality and materials:

• Please arrive on time with all materials in an A4 folder or bag, plus bottled water. Arrive no more than 5 mins early, as there is no waiting room. Lesson reminders (SMS/email) are sent 2 hours before.

• Parents/guardians are not permitted in lessons to ensure students focus and excel. Siblings with back-to-back lessons may wait in the studio.

• Please drop off and collect your child quietly and on time to minimise disruption and respect our neighbours. Do not park in front of neighbours’ driveways.
• Calls cannot be taken during teaching hours. Please text instead, but note I cannot reply while teaching.

Conduct & Care:‍

• Shoes must be removed on arrival to protect piano pedals. Hands should be washed before leaving home or upon arrival. Nails must be kept short and clean (no false nails) for optimal playing.

• Bottled water is permitted, but no food or drinks near the pianos.
• We invest in premium Yamaha pianos, studio equipment and furniture. Any damage not covered by insurance must be paid for by the responsible party.
• Tuition may be withdrawn for: disruptive behaviour, disrespect towards teachers or other students, failure to practise, hitting and banging on the piano(s), poor attendance, excessive cancellations, or repeated late payments. Fees are non-refundable.‍

• Late Arrival Policy: Late arrivals will receive the remaining time only, as lessons must finish promptly for the next student.

Cancellations and Make-up Policy

• We do not reschedule or refund missed lessons, due to a full timetable and waiting list. Our studio operates on areserved-slot basis, similar to a private school.
• Your tuition fees reserve your dedicated weekly time slot for your child.

• Lessons run in line with Bromley schools term dates, so please make sure you can attend your reserved time. Every place is offered after an application and trial - you are occupying a spot that someone else wished to have.
• Repeated cancellations will result in the slot being withdrawn and offered to a student on the waiting list.

If you need to cancel for whatever reason:

• Login to your Student Portal (Calendar tab) and cancel your lesson. You do not need to message us - the system automatically notifies us.

‍Illness policy:

• If you genuinely need to cancel (illness or emergency), please cancel your lesson in the Student Portal (calendar) asap.

• On rare occasions, make up slots may appear in the Student Portal (Find & Book tab) if another student cancels.
  
  With 24+ hours notice:

1. Check for available make-up slots first.
2. If a slot is available, cancel your lesson to receive one credit.
3. Use the credit to book a replacement (1:1 or group)

• Credits expire after 30 days. Max 3 per academic year (or 1 per term).

• No need to message me - the system notifies me automatically.
• If no make-up slots are available, you may send a video of your child playing their assigned pieces (hands on piano only) via WhatsApp or email for feedback.

If a teacher needs to cancel: a substitute, reschedule, credit, or refund will be provided.

Pausing Lessons

• We do not pause or “hold” lesson slots, due to a long waitlist of students ready to commit. If you stop lessons, your place will be released to the waitlist.

• To retain your slot during a break, payments must continue.