Monthly Payment Plan

• Tuition fee must be paid in advance by standing order on the 1st of each month.
• This easy monthly payment plan helps you to spread the cost of lessons across the year. It is calculated as: Lesson fee × 38 teaching weeks ÷ 12 months.

• This means:
  
  • Some months may have 5 lessons, some may have 2, and some none (like August).
  • There are no lessons in August but payments continue as the annual fee is spread evenly across the year.
  • Your monthly payment still stays the same.
• The first payment can be made by bank transfer. After this, a standing order must be set up for the 1st of each month.
• Payments more than 10 days late will incur a 10% late fee. Repeated late payments may result in your child’s place being offered to a student on the waiting list. If payment is late more than three times, AutoPay will be activated using your card on file (the studio will absorb the fees).

• All fees are non-refundable and non-transferable (except between siblings).

Lesson Expectations

Punctuality and materials:

• Please arrive on time with all materials in an A4 folder or bag, plus bottled water. Arrive no more than 5 mins early, as there is no waiting room. Lesson reminders (SMS/email) are sent 2 hours before.

• Parents/guardians are not permitted in lessons to ensure students focus and excel. Siblings with back-to-back lessons may wait in the studio.

• Please drop off and collect your child quietly and on time to minimise disruption and respect our neighbours. Do not park in front of neighbours’ driveways.
• Calls cannot be taken during teaching hours. Please text instead, but note I cannot reply while teaching.

Conduct & Care:‍

• Shoes must be removed on arrival to protect piano pedals. Hands should be washed before leaving home or upon arrival. Nails must be kept short and clean (no false nails) for optimal playing.

• Bottled water is permitted, but no food or drinks near the pianos.
• We invest in premium Yamaha pianos, studio equipment and furniture. Any damage not covered by insurance must be paid for by the responsible party.
• Tuition may be withdrawn for: disruptive behaviour, disrespect towards teachers or other students, failure to practise, hitting and banging on the piano(s), poor attendance, excessive cancellations, or repeated late payments. Fees are non-refundable.‍

• Late Arrival Policy: Late arrivals will receive the remaining time only, as lessons must finish promptly for the next student.

Cancellations and Make-up Policy

• We do not reschedule or refund missed lessons due to a full timetable and long waiting list. Your tuition fees reserves a fixed weekly slot.
• If you cannot attend, please cancel via the Student Portal (Calendar tab). No need to message - the system notifies us automatically.
• As an alternative to make-up lessons (optional):
  • 1:1 students may upload a video of their assigned pieces on Practice Space for feedback.
  • Group students may request a short teacher video for guidance and support on songs they need help with.

• Repeated cancellations indicate the slot may not be suitable and may result in it being offered to a student on the waiting list.

‍Illness policy:

• If you genuinely need to cancel (illness or emergency), please cancel your lesson in the Student Portal (calendar) asap.

• On rare occasions, make up slots may appear in the Student Portal (Find & Book tab) if another student cancels.
  
  With 24+ hours notice:

1. Check for available make-up slots first.
2. Cancel your lesson to receive a credit.
3. Use the credit to book a replacement (1:1 or group)

• Credits expire after 30 days. Max 3 per academic year (or 1 per term).
• No need to message - the system notifies us automatically.

Teacher Cancellation:

• If a teacher cancels, a replacement lesson, reschedule, credit, or refund will be provided.
  

Pausing Lessons

• We do not pause or “hold” lesson slots, due to a long waitlist of students ready to commit. If you stop lessons, your place will be released to the waitlist.

• To pause or keep your slot during a break, payments must continue.